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interests / alt.home.repair / Re: Poor customer service

SubjectAuthor
* Poor customer serviceEd P
+* Re: Poor customer servicehubops
|+- Re: Poor customer service😎 Mighty Wannabe ✅
|+* Re: Poor customer serviceEd P
||`* Re: Poor customer serviceSnag
|| +* Re: Poor customer serviceEd P
|| |`- Re: Poor customer serviceRod Speed
|| +* Re: Poor customer serviceFrank
|| |+- Re: Poor customer serviceFrank
|| |+* Re: Poor customer servicehubops
|| ||`- Re: Poor customer serviceFrank
|| |`- Re: Poor customer serviceT
|| `- Re: Poor customer serviceHiram T Schwantz
|+* Re: Poor customer serviceClare Snyder
||`- Re: Poor customer serviceBob F
|`* Re: Poor customer serviceRetirednoguilt
| `* Re: Poor customer serviceMark Lloyd
|  +* Re: Poor customer serviceretired1
|  |`* Re: Poor customer serviceRetirednoguilt
|  | `* Re: Poor customer serviceFishrrman
|  |  +- Re: Poor customer service😎 Mighty Wannabe ✅
|  |  +* Re: Poor customer serviceMark Lloyd
|  |  |`* Re: Poor customer serviceRetirednoguilt
|  |  | +* Re: Poor customer serviceEd P
|  |  | |`- Re: Poor customer serviceRetirednoguilt
|  |  | `* Re: Poor customer serviceBob F
|  |  |  +* Re: Poor customer serviceRalph Mowery
|  |  |  |+* Re: Poor customer serviceABLE1
|  |  |  ||`- Re: Poor customer servicemicky
|  |  |  |+* Re: Poor customer serviceCindy Hamilton
|  |  |  ||+- Re: Poor customer serviceMort Adella
|  |  |  ||+- Re: Poor customer serviceEd Pawlowski
|  |  |  ||+- Re: Poor customer serviceClare Snyder
|  |  |  ||+* Re: Poor customer serviceMark Lloyd
|  |  |  |||`* Re: Poor customer serviceClare Snyder
|  |  |  ||| `* Re: Poor customer servicemicky
|  |  |  |||  `- Re: Poor customer serviceClare Snyder
|  |  |  ||+- Re: Poor customer serviceBob F
|  |  |  ||`* Re: Poor customer servicemicky
|  |  |  || `* Re: Poor customer serviceCindy Hamilton
|  |  |  ||  `* Re: Poor customer servicemicky
|  |  |  ||   `* Re: Poor customer serviceCindy Hamilton
|  |  |  ||    +* Re: Poor customer servicemicky
|  |  |  ||    |`- Re: Poor customer serviceCindy Hamilton
|  |  |  ||    `- Re: Poor customer serviceClare Snyder
|  |  |  |`* Re: Poor customer servicemicky
|  |  |  | `* Re: Poor customer serviceRetirednoguilt
|  |  |  |  `- Re: Poor customer servicemicky
|  |  |  `- Re: Poor customer serviceRetirednoguilt
|  |  `- Re: Poor customer serviceretired1
|  +- Re: Poor customer serviceRetirednoguilt
|  `* Re: Poor customer servicemicky
|   `- Re: Poor customer serviceRetirednoguilt
+- Re: Poor customer serviceFishrrman
`- Re: Poor customer serviceRod Speed

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Re: Poor customer service

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From: hamil...@invalid.com (Cindy Hamilton)
Subject: Re: Poor customer service
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 by: Cindy Hamilton - Mon, 8 Apr 2024 09:06 UTC

On 2024-04-07, micky <NONONOmisc07@fmguy.com> wrote:
>
> I would have done that for myself if I'd known it existed. I don't
> remember seeing it on any of my phones. Android.

Google.

--
Cindy Hamilton

Re: Poor customer service

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From: HapilyRe...@fakeaddress.com (Retirednoguilt)
Newsgroups: alt.home.repair
Subject: Re: Poor customer service
Date: Mon, 8 Apr 2024 08:38:44 -0400
Organization: A noiseless patient Spider
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 by: Retirednoguilt - Mon, 8 Apr 2024 12:38 UTC

On 4/7/2024 3:48 PM, micky wrote:
> In alt.home.repair, on Fri, 29 Mar 2024 12:50:25 -0400, Ralph Mowery
> <rmowery42@charter.net> wrote:
>
>> In article <uu6q89$d0e3$1@dont-email.me>, bobnospam@gmail.com says...
>>>
>>>> Tell us please how, from merely reading the caller ID and number
>>>> calling, both of which can easily be spoofed, you can distinguish a
>>>> legitimate phone call from a spoofed spam or robo call? By your logic,
>>>> you need to pick up the phone every time you receive an incoming call
>>>> that identifies as a legitimate organization, such as the FBI or the
>>>> IRS. I'd rather make my decision on whether they leave a message and
>>>> the characteristics of the message.
>>>
>>> It could have been a different number from his doctors office.
>>>
>>>
>>>
>>
>> I do not know how they decide but my landline is via the internet and
>> the caller ID often says 'spam risk' and most of the time it is but
>
> I got one that says "Probably Fraud"!
>
> And I get some where the number is preceded by [V] . I suppose that
> means victory, but I'm not sure.

The [V] is added by your telcom and is supposed to mean that the number
on the caller ID has been verified to be a legitimate number.
Unfortunately, it doesn't detect if the call has been initiated by a
robocaller's random dialer.

See: https://www.xfinity.com/support/articles/verified-caller-id
>
>
>> sometimes it is the doctor's office but the answering machine gets this
>> and if they start to leave a message I will pick it up. Other time it
>> may say 'wirless caller'. This may or may not be spam so I usually
>> answer that.
>>
>> I normally do not get very many calls but my record so far is 26 junk
>> and 3 important calls in one day. Usually I only get 3 or 4 calls a
>> week that is important.
>>

Re: Poor customer service

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From: HapilyRe...@fakeaddress.com (Retirednoguilt)
Newsgroups: alt.home.repair
Subject: Re: Poor customer service
Date: Mon, 8 Apr 2024 09:02:06 -0400
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 by: Retirednoguilt - Mon, 8 Apr 2024 13:02 UTC

On 4/7/2024 3:43 PM, micky wrote:

> I have VOIP from Verizon, and a Uniden base-station phone plus 3
> cordless phones. They may be 20 years old**. The base station has a
> simple way to look at past caller-id's and there are quite a few that
> were blocked by nomorobo. It rings once here. If they could block it
> before it rang at all, I don't know if those would be listed. I think
> so but it doesn't work that way for me. Does it ring once for you?
>
> It can be done iirc but I don't know how to look at callerid on the
> Uniden cordless phones
>
> **The one flaw they have is that when people call from the same area
> code as mine, I can't display the caller ID and then use it to dial the
> phone, because it doesn't show the area code. Of course most of those
> I want to call back fit that category. But otherwise the phone does
> everything.
>

Time to update your cordless phone system. I have a panasonic system I
purchased in 2017 with 4 handsets; one on a base unit that has it's own
voice mail capability and 3 slave handset/charger bases. One of the
setting options is blocking the first ring of every incoming call. We
also use NOMOROBO and never have to hear that annoying first ring before
NOMOROBO blocks an incoming call. If you're concerned that you'll have
less time to answer the phone before it goes to voice mail, go to your
verizon phone options on line (I assume that exists, we use
Comcast/xfinity and there are many setting options available on the web
interface). Extend the number of rings before your Verizon voice mail
system intercepts the call by 1 ring for both your phone number and the
phone number for NOMOROBO that you've set your phone account to
simultaneously ring. (You added that simultaneous number when you set
up NOMOROBO to interact with your personal phone number. Go back to
those number of ring settings.)

My cordless phone system DOES show the area code of incoming calls using
the same area code as my phone number and I can use that incoming call
information from my phone's caller ID history to return the call as well
as to add their name/number to my phone's internal dialing directory.

The Panasonic phone system has many more options, including using
multiple ring tones for whichever incoming numbers you choose to add to
each ring tone's group. We put high priority numbers from our phone's
dialing directory (doctors, family, our condo's front desk, condo's gate
house, etc.) into one ring tone group and leave all other calls both
from our dialing directory and all callers not in our
dialing directory into a second ring tone group. There's also a snooze
feature that is specific to each handset and can be set for the time the
feature turns on and the time it turns off. We use it on our bedroom's
handset to mute the ring tone for all incoming calls from our lower
priority group for the hours late at night until our get out of bed time
in the AM.

Re: Poor customer service

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From: NONONOmi...@fmguy.com (micky)
Newsgroups: alt.home.repair
Subject: Re: Poor customer service
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 by: micky - Mon, 8 Apr 2024 16:25 UTC

In alt.home.repair, on Mon, 8 Apr 2024 08:38:44 -0400, Retirednoguilt
<HapilyRetired@fakeaddress.com> wrote:

>On 4/7/2024 3:48 PM, micky wrote:
>> In alt.home.repair, on Fri, 29 Mar 2024 12:50:25 -0400, Ralph Mowery
>> <rmowery42@charter.net> wrote:
>>
>>> In article <uu6q89$d0e3$1@dont-email.me>, bobnospam@gmail.com says...
>>>>
>>>>> Tell us please how, from merely reading the caller ID and number
>>>>> calling, both of which can easily be spoofed, you can distinguish a
>>>>> legitimate phone call from a spoofed spam or robo call? By your logic,
>>>>> you need to pick up the phone every time you receive an incoming call
>>>>> that identifies as a legitimate organization, such as the FBI or the
>>>>> IRS. I'd rather make my decision on whether they leave a message and
>>>>> the characteristics of the message.
>>>>
>>>> It could have been a different number from his doctors office.
>>>>
>>>>
>>>>
>>>
>>> I do not know how they decide but my landline is via the internet and
>>> the caller ID often says 'spam risk' and most of the time it is but
>>
>> I got one that says "Probably Fraud"!
>>
>> And I get some where the number is preceded by [V] . I suppose that
>> means victory, but I'm not sure.
>
>The [V] is added by your telcom and is supposed to mean that the number
>on the caller ID has been verified to be a legitimate number.
>Unfortunately, it doesn't detect if the call has been initiated by a
>robocaller's random dialer.
>
>See: https://www.xfinity.com/support/articles/verified-caller-id

Thanks. Very interesting. Though I felt more uplifted when I thought
it meant Victory.
>>
>>
>>> sometimes it is the doctor's office but the answering machine gets this
>>> and if they start to leave a message I will pick it up. Other time it
>>> may say 'wirless caller'. This may or may not be spam so I usually
>>> answer that.
>>>
>>> I normally do not get very many calls but my record so far is 26 junk
>>> and 3 important calls in one day. Usually I only get 3 or 4 calls a
>>> week that is important.
>>>

Re: Poor customer service

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From: cla...@snyder.on.ca (Clare Snyder)
Newsgroups: alt.home.repair
Subject: Re: Poor customer service
Date: Tue, 09 Apr 2024 01:41:22 -0400
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 by: Clare Snyder - Tue, 9 Apr 2024 05:41 UTC

On 07 Apr 2024 21:01:30 GMT, Cindy Hamilton <hamilton@invalid.com>
wrote:

>On 2024-04-07, micky <NONONOmisc07@fmguy.com> wrote:
>> In alt.home.repair, on 07 Apr 2024 17:13:41 GMT, Cindy Hamilton
>><hamilton@invalid.com> wrote:
>>
>>>
>>>> I never got spam on my cell phone until the last month or two. I've
>>>> still only gotten about 5 total, but it seems ominous. My phone is off
>>>> 90% of the time so that maybe that helps.
>>>
>>>Yes, it should. My phone is on 100% of the time, although it's set
>>>for Do Not Disturb from 8 pm to 5 am.
>>
>> My brother, who has been sick and I'm worried about him, is usually
>> impossible** to reach. It rings 5 or 6 times and goes to voicemail,
>> which is almost always full. I visited two weeks ago and found he had
>> it set on DND. I turned that off, but today it did the same thing.
>
>> If his phone were off, it would go to voicemail right away, right? or
>> almost right away, no 5 rings, Right?
>
>I don't know. I've never called anybody (that I know of) who uses
>DND. I have mine set so that anybody in my contacts list can get
>through even during DND, in case my mother (or her doctor or her
>local police, etc.) calls me.
>
>> Is there any other way it could ring 5 times and go to VM than DND?
>>
>> Maybe he sets it to DND when he's sleeping and forgets to change it
>> back. Is there some other settting he could use instead for sleeping?
>
>Airplane mode. But if he won't get it off DND, he won't get it
>off airplane.
>
>> **Except I can text him, but he doesn't usually notice texts either.

Sleep mode. Goes to equivalent of DND during fixed hours

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