I found this post today. It was posted 12 years ago.... Guess what... No improvement. Their site is HORRIBLY slow and makes me want to go elsewhere.

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For full context, visit https://www.homeownershub.com/maintenance/lowes-web-site-438024-.htm

On 6/17/2022 11:31 AM, peg110 wrote:
> I found this post today. It was posted 12 years ago.... Guess what... No
> improvement. Their site is HORRIBLY slow and makes me want to go elsewhere.
>

I went to Lowes a couple of weeks ago for something that their web site
said they had several of the items in my store. It was not their and
when I asked a clerk he looked it up on his phone and said it was not there.

On Friday, June 17, 2022 at 12:11:25 PM UTC-4, Frank wrote:
> On 6/17/2022 11:31 AM, peg110 wrote:
> > I found this post today. It was posted 12 years ago.... Guess what... No
> > improvement. Their site is HORRIBLY slow and makes me want to go elsewhere.
> >
> I went to Lowes a couple of weeks ago for something that their web site
> said they had several of the items in my store. It was not their and
> when I asked a clerk he looked it up on his phone and said it was not there.

When I recently looked up an item, the website said they had 16 in my store. There
were zero in the bay. I found a clerk, who looked it up on his phone, which also
showed 16. The bay was empty and there were none up top. He look for a while
and couldn't find a single one anywhere.

The clerk said "When items get stolen, the inventory may not get updated for
a few days. Could be they were stolen." I looked at him and said, "You do know
what we are looking for, right?"

He said "Oh, yeah...you're right. I doubt they were all stolen."

The total weight of the haul would have been over 750 lbs.

https://www.lowes.com/pd/Style-Selections-60-in-L-x-36-in-W-Polished-Wall-Mirror/50318243

On Fri, 17 Jun 2022 12:11:17 -0400, Frank <"frank "@frank.net> wrote:

>I went to Lowes a couple of weeks ago for something that their web site
>said they had several of the items in my store. It was not their and
>when I asked a clerk he looked it up on his phone and said it was not there.

I haven't seen that situation in my area, but the opposite situation
seems to be fairly common around here, especially WRT dimensional lumber
and decking. The web site will say, for example, not in stock at this
store (and not in stock at any nearby stores), but when I go to the
store I see plenty on the shelves.

I asked a manager and he said they were doing that intentionally but
that he expected things to get back to normal by the end of this year.
He said setting the online quantity to zero kept some of the homeowners
away so that the contractors could get what they need.

In alt.home.repair, on Fri, 17 Jun 2022 14:08:15 -0500, Jim Joyce
<none@none.invalid> wrote:

>On Fri, 17 Jun 2022 12:11:17 -0400, Frank <"frank "@frank.net> wrote:
>
>>I went to Lowes a couple of weeks ago for something that their web site
>>said they had several of the items in my store. It was not their and
>>when I asked a clerk he looked it up on his phone and said it was not there.
>
>I haven't seen that situation in my area, but the opposite situation
>seems to be fairly common around here, especially WRT dimensional lumber
>and decking. The web site will say, for example, not in stock at this
>store (and not in stock at any nearby stores), but when I go to the
>store I see plenty on the shelves.

Last winter I went to Home Depot for some rv antifreeze, that the
website said they had. Two people in squence looked for it for me. It
wasn't on the proper shelf and I can't remember if anyone found it.
It was really cheap, $2 or so for a gallon.

>I sked a manager and he said they were doing that intentionally but
>that he expected things to get back to normal by the end of this year.
>He said setting the online quantity to zero kept some of the homeowners
>away so that the contractors could get what they need.
>
>

On 2022-06-17, Marilyn Manson <comawhiteknuckles@gmail.com> wrote:
> On Friday, June 17, 2022 at 12:11:25 PM UTC-4, Frank wrote:
>> On 6/17/2022 11:31 AM, peg110 wrote:
>> > I found this post today. It was posted 12 years ago.... Guess what... No
>> > improvement. Their site is HORRIBLY slow and makes me want to go elsewhere.
>> >
>> I went to Lowes a couple of weeks ago for something that their web site
>> said they had several of the items in my store. It was not their and
>> when I asked a clerk he looked it up on his phone and said it was not there.
>
> When I recently looked up an item, the website said they had 16 in my store. There
> were zero in the bay. I found a clerk, who looked it up on his phone, which also
> showed 16. The bay was empty and there were none up top. He look for a while
> and couldn't find a single one anywhere.
>
> The clerk said "When items get stolen, the inventory may not get updated for
> a few days. Could be they were stolen." I looked at him and said, "You do know
> what we are looking for, right?"
>
> He said "Oh, yeah...you're right. I doubt they were all stolen."
>
> The total weight of the haul would have been over 750 lbs.
>
> https://www.lowes.com/pd/Style-Selections-60-in-L-x-36-in-W-Polished-Wall-Mirror/50318243

What did you expect the clerk to lead with? "Our inventory control is shit
and the web site is usually wrong" ?

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Cindy Hamilton