Since we are needing to replace a dryer right now, I was thinking about the nightmare we had with our Staber washer and thought to update my posts on the internet where I reported our significant problems. I wanted people to know that our LG replacement is still working after 11 years and hadn't had ANY of the problems Staber expected us to have related to power glitches. I cannot find my reviews anywhere, so I was looking for a place to submit them to warn people. I know this has been many years since, but I have read what others have reported since then, and it looks like many of the same problems are there, even though some have avoided significant problems. It is long, but this was our life for 5 years.

My husband and I purchased a Staber washer, model no. HXW2304, series no. W03, serial number B07010907, in February of 2007. We put much time into researching what washer to purchase for our family of 8. We also liked that it could be serviced more easily by the user, uses less soap, that it was top loading, large capacity and USA made.

After using if for a few months, there were some drawbacks in how it would get out of balance easily with bedding and less typical loads. It also couldn't seem to spin just a few things. We still made the best of it, but then encountered problems, which we contacted the company about in October of 2009. We noticed that the problem usually occurred during the first rinse cycle or late in the last wash cycle. Here is one typical example of what would happen: The drum would start to spin at a high rate causing the water to splash out of the washer. The drum then stopped and spun in the opposite direction causing the belt to squeal loudly while the drum caught up with the motor. We shut the washer off. When restarted, the washers breaker tripped. Unplugged washer and reset to beginning of rinse cycle 1. Washer proceeded to operate normally for a short time, then problem re-occurred. When we unplugged the washer for at least a minute, we were able to get the washer to finish the load. This problem repeated itself a few times and then the machine would no longer turn the motor.

We sent our control board in and received the repaired board on October 26th. It began the same pattern only 3 days later on October 29th and then again on the 31st and again on Nov. 4. I had called on Nov. 2 and we were told we would be sent a new board and that this problem can occur when people are off the power grid and get surges. That does not apply to us and we have never noticed any power issues before. We installed the new circuit board on November 7, 2009. We also made all necessary checks in regard to the machine and made sure it was properly balanced. The machine worked normally for many months. But then in early 2011, we began to see the pattern described above, but we wanted to avoid having to be without the machine again, so we kept hoping that the machine would keep going. However, in November 2011, the motor would no longer spin. We couldn't be certain that the motor wasn't also a problem so this time, we sent both the motor and the control board in, but at this point are quite weary of the whole ordeal.

Something just isn't right with this machine and yet Staber handled this like we could be having power surges, instead of considering the possibility that something is wrong with this machine and that this isn't acceptable. That isn't the attitude we received. Since we spent $1200 on this machine, it would be a huge loss to give up at this point, so we were stuck between a rock and a hard place. Now the cost is adding up with shipping costs and the laundromat, not to mention the huge inconvenience. We had only one thought left to try to cover our end regarding this reoccurring problem. My husband had some of the parts to set up a UPS device to protect our machine from possible surges. He spent money on that as well and needed to build a shelf up on the wall above our machine. Again, more money and time just to make this machine work.

So we sent the motor and control board on November 16, 2011. On Dec. 2, we were called and told that there was a burnt resistor but the motor was fine.. We went over other matters with Sylvia to make sure all was well with the pump hose and hanger, and nothing was wrong there. We received a repaired control board and our motor back on December 7, 2011. It still didn't spin, but there was a broken wire. Fixed that on the 8th and the machine appeared to work. The UPS device was installed before we began using the machine again. All seemed fine, but then on December 27th, the washer stopped working during its use. The UPS switch had been tripped. We turned it back on and then the machine worked after that. This happened again on February 22, 2012. Same process. We thought that perhaps this meant we had been getting surges and that the UPS device was protecting the machine. However, on February 24th, we had no squealing or none of the usual pattern, but the control board has died again. The motor won't spin just as in the other times. Unacceptable. Unacceptable. Unacceptable.
Let me recap this pattern: Purchased in February 2007; Original control board went bad in October 2009. We sent in our board to be repaired; Repaired board went bad 30 days later. New control board was sent in November of 2009; Control board went bad in November of 2011. We sent in our motor and control board to be repaired. Control board was repaired. Motor fine; Repaired board went bad February 24, 2012, just 2 ½ months later.
I see an interesting pattern here, in that a new board lasted us no longer than 2 ½ years and the repaired boards lasted 30 days to 2 ½ months. Unacceptable. Since this last occurrence happened late on a Friday and they have no evening or weekend hours, we were faced with what? Going through this again? More Laundromat, more expense and then what will we get? No one has offered something that works. We finally had to go out and purchase another washing machine after 5 years of trouble from a $1200 machine.

Another important detail is that the last new control board we were able to receive was in November of 2009. Once we started having problems with that control board, we learned that Staber no longer was making new control boards for this model since they had a newer model. So already we were reduced to having only repaired boards after having the machine for only 2 years, and then look at the outcome of these repaired boards 30 days and 2 ½ months! No solutions. No working machine.

Due to our continuous problems and needing to take the front of the machine off (we found that when the machine went into its screeching spin, splashing water everywhere, that having the front off helped it to dry out faster so that it could work again sooner), we left it off for a 9-month period when the last control board began acting up. This presents many dangers, especially to young children, which we do have. This is unacceptable that we should have to leave it this way to make our machine dry out when it is malfunctioning.
Also, we found the limited hours for Staber a problem, which left us hanging often on the weekends, besides late afternoon and evenings. Also, the hours kept changing from what they were in the manual and we wrote down the new hours in the manual. The next time we had troubles, we called and we found out we were after hours even though we were calling within the time frame that we wrote down. Then the next time we called, and I was put on hold, the recording gave hours that were different than what we were just told. So, first the hours are quite limited, but then we can’t nail them down.

So the long and short of it is that Staber got our money, the postal service got our money, the laundromat got our money, and even Radio Shack got some of our money (the UPS device), and that machine took much of our time, but we have nothing to show for it but this metal box sitting in our garage that can't do what it was designed to do no matter how hard we have tried to make it work. We sent the above correspondence to Staber, hoping they would take responsibility, but here is what happened:
I called Staber March 16th, 2012 since I hadn't heard from them after sending two emails and waiting two weeks for a response. Rachel connected me with Brad **, the director for Staber. He said he hadn't received the emails and gave me an email to send them directly to him. He gave me a cell phone number and told me to call him directly by the end of the day if he hadn't contacted me. He didn't call, so I did and had to leave a message. He never called back. He emailed on Monday, the 19th, and said he was out of town but would try to talk to me Tuesday. That never happened. I tried to call again, but no messages could be left. I emailed the same day asking when a good time to talk would be. He never replied. Within a few days, I called again and left a message. No reply.

On March 28th, I sent an email indicating I felt stuck since he wasn't responding. I asked for a reply that day or the following day. One week of silence. I called Staber on April 4th and talked to Rachel. I asked to talk to Mr. **. After some time on hold, I was told she was still searching for him.. Then some man named John gets on the phone to tell me that Brad was on the phone and that he would call me back. That never happened. I called on April 5th and told Rachel I needed to talk to Brad to resolve this. She got back to me and said that Brad sent me an email. He essentially is saying that we have a power problem and they can't do anything.

Staber has no way to prove that we have power issues and we have relayed to them our history of a lack of power issues and that we built the UPS device to protect the washer. It didn't matter to them. We have been in this house for 14 years and have never had problems with appliances, computers, etc.. shutting down or being damaged. We never had any problems with our old washers, nor had a problem with our electronic dryer, which we bought the same time as the Staber washer, but it is not a Staber dryer. Also, since the Staber washer died this last time on February 24, 2012, my husband put the UPS device to better use and has been using it to protect all of his computers in his office. He works out of our home and has several computers running all day long. Since he has been using it, there has not been one incident of the UPS device shutting down, even though it shut down twice during the short time we had it set up to protect the washer.

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On Friday, August 25, 2023 at 9:47:19 AM UTC-7, M B wrote:
> Since we are needing to replace a dryer right now, I was thinking about the nightmare we had with our Staber washer and thought to update my posts on the internet where I reported our significant problems. I wanted people to know that our LG replacement is still working after 11 years and hadn't had ANY of the problems Staber expected us to have related to power glitches.. I cannot find my reviews anywhere, so I was looking for a place to submit them to warn people. I know this has been many years since, but I have read what others have reported since then, and it looks like many of the same problems are there, even though some have avoided significant problems. It is long, but this was our life for 5 years.
>
> My husband and I purchased a Staber washer, model no. HXW2304, series no. W03, serial number B07010907, in February of 2007. We put much time into researching what washer to purchase for our family of 8. We also liked that it could be serviced more easily by the user, uses less soap, that it was top loading, large capacity and USA made.
>
> After using if for a few months, there were some drawbacks in how it would get out of balance easily with bedding and less typical loads. It also couldn't seem to spin just a few things. We still made the best of it, but then encountered problems, which we contacted the company about in October of 2009. We noticed that the problem usually occurred during the first rinse cycle or late in the last wash cycle. Here is one typical example of what would happen: The drum would start to spin at a high rate causing the water to splash out of the washer. The drum then stopped and spun in the opposite direction causing the belt to squeal loudly while the drum caught up with the motor. We shut the washer off. When restarted, the washers breaker tripped. Unplugged washer and reset to beginning of rinse cycle 1. Washer proceeded to operate normally for a short time, then problem re-occurred. When we unplugged the washer for at least a minute, we were able to get the washer to finish the load. This problem repeated itself a few times and then the machine would no longer turn the motor.
>
> We sent our control board in and received the repaired board on October 26th. It began the same pattern only 3 days later on October 29th and then again on the 31st and again on Nov. 4. I had called on Nov. 2 and we were told we would be sent a new board and that this problem can occur when people are off the power grid and get surges. That does not apply to us and we have never noticed any power issues before. We installed the new circuit board on November 7, 2009. We also made all necessary checks in regard to the machine and made sure it was properly balanced. The machine worked normally for many months. But then in early 2011, we began to see the pattern described above, but we wanted to avoid having to be without the machine again, so we kept hoping that the machine would keep going. However, in November 2011, the motor would no longer spin. We couldn't be certain that the motor wasn't also a problem so this time, we sent both the motor and the control board in, but at this point are quite weary of the whole ordeal.
>
> Something just isn't right with this machine and yet Staber handled this like we could be having power surges, instead of considering the possibility that something is wrong with this machine and that this isn't acceptable. That isn't the attitude we received. Since we spent $1200 on this machine, it would be a huge loss to give up at this point, so we were stuck between a rock and a hard place. Now the cost is adding up with shipping costs and the laundromat, not to mention the huge inconvenience. We had only one thought left to try to cover our end regarding this reoccurring problem. My husband had some of the parts to set up a UPS device to protect our machine from possible surges. He spent money on that as well and needed to build a shelf up on the wall above our machine. Again, more money and time just to make this machine work.
>
> So we sent the motor and control board on November 16, 2011. On Dec. 2, we were called and told that there was a burnt resistor but the motor was fine. We went over other matters with Sylvia to make sure all was well with the pump hose and hanger, and nothing was wrong there. We received a repaired control board and our motor back on December 7, 2011. It still didn't spin, but there was a broken wire. Fixed that on the 8th and the machine appeared to work. The UPS device was installed before we began using the machine again. All seemed fine, but then on December 27th, the washer stopped working during its use. The UPS switch had been tripped. We turned it back on and then the machine worked after that. This happened again on February 22, 2012. Same process. We thought that perhaps this meant we had been getting surges and that the UPS device was protecting the machine. However, on February 24th, we had no squealing or none of the usual pattern, but the control board has died again. The motor won't spin just as in the other times. Unacceptable. Unacceptable. Unacceptable.
> Let me recap this pattern: Purchased in February 2007; Original control board went bad in October 2009. We sent in our board to be repaired; Repaired board went bad 30 days later. New control board was sent in November of 2009; Control board went bad in November of 2011. We sent in our motor and control board to be repaired. Control board was repaired. Motor fine; Repaired board went bad February 24, 2012, just 2 ½ months later.
> I see an interesting pattern here, in that a new board lasted us no longer than 2 ½ years and the repaired boards lasted 30 days to 2 ½ months. Unacceptable. Since this last occurrence happened late on a Friday and they have no evening or weekend hours, we were faced with what? Going through this again? More Laundromat, more expense and then what will we get? No one has offered something that works. We finally had to go out and purchase another washing machine after 5 years of trouble from a $1200 machine.
>
> Another important detail is that the last new control board we were able to receive was in November of 2009. Once we started having problems with that control board, we learned that Staber no longer was making new control boards for this model since they had a newer model. So already we were reduced to having only repaired boards after having the machine for only 2 years, and then look at the outcome of these repaired boards 30 days and 2 ½ months! No solutions. No working machine.
>
> Due to our continuous problems and needing to take the front of the machine off (we found that when the machine went into its screeching spin, splashing water everywhere, that having the front off helped it to dry out faster so that it could work again sooner), we left it off for a 9-month period when the last control board began acting up. This presents many dangers, especially to young children, which we do have. This is unacceptable that we should have to leave it this way to make our machine dry out when it is malfunctioning.
> Also, we found the limited hours for Staber a problem, which left us hanging often on the weekends, besides late afternoon and evenings. Also, the hours kept changing from what they were in the manual and we wrote down the new hours in the manual. The next time we had troubles, we called and we found out we were after hours even though we were calling within the time frame that we wrote down. Then the next time we called, and I was put on hold, the recording gave hours that were different than what we were just told. So, first the hours are quite limited, but then we can’t nail them down.
>
> So the long and short of it is that Staber got our money, the postal service got our money, the laundromat got our money, and even Radio Shack got some of our money (the UPS device), and that machine took much of our time, but we have nothing to show for it but this metal box sitting in our garage that can't do what it was designed to do no matter how hard we have tried to make it work. We sent the above correspondence to Staber, hoping they would take responsibility, but here is what happened:
> I called Staber March 16th, 2012 since I hadn't heard from them after sending two emails and waiting two weeks for a response. Rachel connected me with Brad **, the director for Staber. He said he hadn't received the emails and gave me an email to send them directly to him. He gave me a cell phone number and told me to call him directly by the end of the day if he hadn't contacted me. He didn't call, so I did and had to leave a message. He never called back. He emailed on Monday, the 19th, and said he was out of town but would try to talk to me Tuesday. That never happened. I tried to call again, but no messages could be left. I emailed the same day asking when a good time to talk would be. He never replied. Within a few days, I called again and left a message. No reply.
>
> On March 28th, I sent an email indicating I felt stuck since he wasn't responding. I asked for a reply that day or the following day. One week of silence. I called Staber on April 4th and talked to Rachel. I asked to talk to Mr. **. After some time on hold, I was told she was still searching for him. Then some man named John gets on the phone to tell me that Brad was on the phone and that he would call me back. That never happened. I called on April 5th and told Rachel I needed to talk to Brad to resolve this. She got back to me and said that Brad sent me an email. He essentially is saying that we have a power problem and they can't do anything.
>
> Staber has no way to prove that we have power issues and we have relayed to them our history of a lack of power issues and that we built the UPS device to protect the washer. It didn't matter to them. We have been in this house for 14 years and have never had problems with appliances, computers, etc. shutting down or being damaged. We never had any problems with our old washers, nor had a problem with our electronic dryer, which we bought the same time as the Staber washer, but it is not a Staber dryer. Also, since the Staber washer died this last time on February 24, 2012, my husband put the UPS device to better use and has been using it to protect all of his computers in his office. He works out of our home and has several computers running all day long. Since he has been using it, there has not been one incident of the UPS device shutting down, even though it shut down twice during the short time we had it set up to protect the washer.
>
> Also, our new washer, which is an LG, has had no problems working properly on the same circuit. Claiming that we have an odd energy delivery problem is a scapegoat, and Staber needs to face up to what the real problem is with their machine and take responsibility for it.
> We gave Staber every opportunity to resolve our continuous washer problems, but now this is their bottom line. We have filed a complaint with the Ohio Attorney General. This has been many years ago, but we see many others with similar troubles especially with customer support. People should be aware.